FAQs – Frequently Asked Questions

You’re already picturing it in your home, aren’t you? Showing it off like, “Oh this? Just a little sustainably hand crafted, artisanal magic, made from real wood. No big deal.” (It is a big deal. Brag away).

If your item is in stock, we typically process and ship it within 2 to 3 business days, and it usually lands on your doorstep within 5 business days (domestically). Pre-ordering a piece? That might take a little longer – because it’s being specially made just for you. Quality takes time (and we promise, it’s worth the wait). International orders might take a bit longer (blame customs… not us – we’d hand-deliver if we could).

Rest assured, we’re on it. Your unique piece is packed with care and shipped with speed – no shortcuts, no crushed corners.

Oh, you bet we do! Free shipping on every single order. That’s right – zero dollars, nada. It’s our way of saying, “Hey, you’re awesome, and your wallet deserves a break.”

So load up on our finely-crafted, eco-friendly woodworking wonders and let us handle the delivery tab. You focus on your dream project, we’ll get the goods to your doorstep faster than Usain Bolt chasing a world record.

Oh, absolutely. Besides our charming thank-you card (written with love and possibly coffee stains), we do toss in some goodies from time to time, like our Wood & Board Wax valued at $9.99.

Why? Because we believe your wood deserves to be pampered. Think of it as spa day for your cutting board or any old wooden utensils.

Oh, we’re not picky. If it’s legal, we probably take it. We gladly accept Visa, Mastercard, American Express, Discover, PayPal, and Stripe, basically, if it swipes, types, or goes “cha-ching!”, we’re in.

Need a little breathing room for your wallet? Pay in 4 easy installments through PayPal, because your budget deserves a break, not a breakdown.

Prefer the old-school way? We got you! Choose Direct bank transfer at checkout, and you’ll see all the juicy details (like our account number and routing info). Just a heads-up: we’ll only start processing your order once the money is chilling comfortably in our bank account, sipping a mojito.

Negative, captain.

Nope! We’re a cash-free zone. No duffel bags, no secret handshakes, just clean, simple online payments. Welcome to the future (but with more wood).

Hey, it happens. Sometimes things just aren’t a perfect match – kind of like that one haircut you swore would look good (we won’t talk about it).

We offer free returns and refunds within 7 days, and we handle each one on a case-by-case basis. Why? Because your handcrafted piece deserves personalized breakup terms.

No drama, no guilt trips :(really), just a smooth, respectful return process.

Right under that magical little “Read More” link. We made it short, sweet, and totally stress-free, just like returns should be. Read more…

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Yes, sit tight for 15 minutes. After that, look out for an email from “Wooden Edge Studios Team” that contains the coupon code (It’s a secret shhhh, don’t share it with anyone). Your first of many VIP perks. Welcome to the club!

We have a blog section or a library as we like to call it, that meets of one of our primary objectives of educating you on the reusability and sustainability of wood. Here, get more insider tips; just make sure not to get too carried away.

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