Got Questions? We Have Answers
Questions about our handcrafted pieces, shipping, or returns? We’ve got answers. Browse our FAQ for everything from care tips to policies
Frequently Asked Questions
Q: Do you offer free shipping?
A: Oh, you bet we do! Free shipping on every single order. That’s right—zero dollars, nada, zilch, goose egg. It’s our way of saying, “Hey, you’re awesome, and your wallet deserves a break.”
So load up on our finely-crafted, eco-friendly woodworking wonders and let us handle the delivery tab. You focus on your dream project—we’ll get the goods to your doorstep faster than Usain Bolt chasing a world record.
Q: Do you offer 2 day shipping?
You’re already picturing it in your home, aren’t you? Showing it off like, “Oh this? Just a little sustainably handcrafted, artisanal wood. No big deal.” (It is a big deal. Brag away.)
If your item is in stock, we typically process and ship it with USPS Priority Mail within 2 to 3 business days, and it usually lands on your doorstep within 5 business days (domestically).
Pre-ordering a piece? That might take a little longer—because it’s being specially made just for you. Quality takes time (and we promise, it’s worth the wait).
International orders may take a bit more time too—customs likes to keep things interesting. If we could hand-deliver it ourselves with a smile and a passport, we would.
Rest assured, we’re on it. Your unique piece is packed with care and shipped with speed—no shortcuts, no crushed corners.
Do I get any freebies along with my shipment?
A: Oh, absolutely, but only in select categories (kitchen). Besides our charming thank-you card (written with love and possibly coffee stains), we do toss in some goodies from time to time, like our Board Wax valued at $12.
Why? Because we believe your wood deserves to be pampered. Think of it as spa day for your cutting board or any old utensils in your kitchen.
Q: What forms of payment do you accept?
A: We gladly accept Visa, Mastercard, American Express, or Discover through Stripe, basically, if it swipes, types, or goes “ka-ching!”, we’re in.
Need a little breathing room for your wallet? Pay in 4 easy installments through Affirm and AfterPay. Why? Because your budget deserves a break, not a breakdown.
Q: Do you accept crypto?
A: Negative, captain.
Q: You take cash, right?
A: Nope! We’re a cash-free zone. No duffel bags, no secret handshakes, just clean, simple online payments. Welcome to the future (but with more wood).
Q: What if I need to return something?
A: Hey, it happens. Sometimes things just aren’t a perfect match—kind of like that one haircut you swore would look good (we won’t talk about it).
We offer free returns and refunds within 30 days and refunds 7 days after your return has been processed, and we handle each one on a case-by-case basis, because your handcrafted piece deserves personalized breakup terms.
No drama, no guilt trips, just a smooth, respectful return process.
Q: Where’s your return policy?
A: Right under that magical little “Read More” link. We made it short, sweet, and totally hassle-free, just like returns should be. Read More…