Got Questions? We Have Answers
Questions about our handcrafted pieces, shipping, or returns? We’ve got answers. Browse our FAQ for everything from care tips to policies
Frequently Asked Questions
Q: Do you offer free shipping?
A: Oh, you bet we do! Free shipping on every single order. That’s right—zero dollars, nada, zilch, goose egg. It’s our way of saying, “Hey, you’re awesome, and your wallet deserves a break.”
So load up on our finely-crafted, eco-friendly woodworking wonders and let us handle the delivery tab. You focus on your dream project—we’ll get the goods to your doorstep faster than Usain Bolt chasing a world record.
Q: Do you offer 2 day shipping?
You’re already picturing it in your home, aren’t you? Showing it off like, “Oh this? Just a little sustainably handcrafted, artisanal wood. No big deal.” (It is a big deal. Brag away.)
If your item is in stock, we typically process within 2 business days and ship it with USPS Priority Mail within 2 to 3 business days, and it usually lands on your doorstep within 5 business days (domestically). Unfortunately, we do not ship to P.O. boxes.
Pre-ordering a piece? That might take a little longer—because it’s being specially made just for you. Quality takes time (and we promise, it’s worth the wait).
International orders may take a bit more time too. If we could hand-deliver it ourselves with a smile and a passport, we would. We fulfill international orders using DHL Express Worldwide that requires your signature to guarantee your order was delivered to your doorstep.
Rest assured, we’re on it. Your unique piece is packed with care and shipped with speed—no shortcuts, no crushed corners.
Do I get any freebies along with my shipment?
A: Oh, absolutely, but only in select categories (kitchen). Besides our charming thank-you card (written with love and possibly coffee stains), we do toss in some goodies from time to time, like our Board Wax valued at $12.
Why? Because we believe your wood deserves to be pampered. Think of it as spa day for your cutting board or any old utensils in your kitchen.
Q: What forms of payment do you accept?
A: We gladly accept Visa, Mastercard, American Express, or Discover through Stripe, basically, if it swipes, types, or goes “ka-ching!”, we’re in.
Need a little breathing room for your wallet? Pay in 4 easy installments through Affirm and AfterPay. Why? Because your budget deserves a break, not a breakdown.
Q: Do you accept crypto?
A: Negative, captain.
Q: You take cash, right?
A: Nope! We’re a cash-free zone. No duffel bags, no secret handshakes, just clean, simple online payments. Welcome to the future (but with more wood).
Q: What if I need to return something?
A: Hey, it happens. Sometimes things just aren’t a perfect match—kind of like that one haircut you swore would look good (we won’t talk about it).
We offer free returns and refunds within 30 days and refunds 7 days after your return has been processed, and we handle each one on a case-by-case basis, because your handcrafted piece deserves personalized breakup terms.
No drama, no guilt trips, just a smooth, respectful return process.
Q: Where’s your return policy?
A: Right under that magical little “Read More” link. We made it short, sweet, and totally hassle-free, just like returns should be. Read More…