Got Questions? We Have Answers

Questions about our handcrafted pieces, shipping, or returns? We’ve got answers. Browse our FAQ for everything from care tips to policies

Man using an end grain cutting board

Frequently Asked Questions

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A: Oh, you bet we do! Free shipping on every single order within the United States. That’s right, zero dollars, nada, zilch, goose egg. It’s our way of saying, “Hey, you’re awesome (really), and your wallet deserves a break.”

So load up on our finely-crafted, eco-friendly woodworking products and let us handle the delivery tab. You focus on your dream space coming together and we’ll get the goods to your doorstep faster than you can say ‘6…7’.

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A: You’re already picturing it in your home, aren’t you? Showing it off like, “Oh this? Just a little sustainable handcrafted wood. No big deal.” (It is a big deal. Brag away.)

If your item is in stock, we typically process within 1 to 2 business days and ship it with USPS Priority Mail (Estimated Delivery: 2 to 3 business days). Unfortunately, we do not ship to P.O. boxes.

Pre-ordering a piece? Any products labeled ‘Available on backorder‘, might take a little longer, because it’s being specially made just for you. Quality takes time (and we promise, it’s worth the wait).

International orders may take a bit more time too. If we could hand-deliver it ourselves with a smile and a passport, we would. We fulfill international orders using DHL Express Worldwide that requires your signature to guarantee your order was delivered to your doorstep. 

Rest assured, we’re on it. Your unique piece is packed with care and shipped with speed, no shortcuts, no crushed corners.

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A: Oh, absolutely, but only in select categories – kitchen.

Besides our charming thank-you card (written with love and possibly coffee stains), we do toss in some goodies from time to time. Like our Wood and Board Wax, which is designated for your neglected wooden utensils.

Why? Because we believe your wood deserves to be pampered. Think of it as spa day for your cutting boards or any wooden utensils in your kitchen.

A: We gladly accept Visa, Mastercard, American Express, or Discover, basically, if it swipes, types, or goes “ka-ching!”, we’re in.

Need a little breathing room for your wallet? Pay in 4 easy installments through Affirm or AfterPay. Why? Because your budget deserves a break, not a breakdown.

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A: Nope! We’re a cash-free zone. No duffel bags, no secret handshakes, just clean, simple online payments. Welcome to the future (but with more wood).

A: Hey, it happens. Sometimes things just aren’t a perfect match, kind of like that one haircut you swore would look good (we won’t talk about it).

We offer returns and refunds within 30 days and refunds 7 days after your return has been processed, and we handle each one on a case-by-case basis, because your handcrafted piece deserves personalized breakup terms.

No drama, no guilt trips, just a smooth, respectful return process.

A: Right under that magical little “Read More” link. We made it short, sweet, and totally hassle-free, just like returns should be. Read More…

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